Overview

eAssist was founded 11 years ago by Dr. Anderson and office manager Sandy Odle. Since its founding, eAssist has
grown to support over 1400 practices and provides six add-on services.

Service Fees:

Fees vary depending on the amount of collections per month.

• Small (under $40,000): $1,250/month
• Medium (between $40,000 and $100,000): 3.5%/month
• Large (between $100,000 and $150,000): 3%/month
• Enterprise (over $150,000): 2.5%/month

Partnerships:

eAssist partners with 20+ organizations to provide clients a wide variety of benefits. Some partnerships include Practice Booster, Henry Schein, Dental Nachos, and Roy Shelburne DDS. Dental billing clients receive access to partnership benefits such as complimentary access to Practice Booster’s online resources, discounted dental supplies from Henry Schein, and discounted educational webinars hosted by Roy Shelburne.

Services Offered:

eAssist offers dental insurance billing and six add-on services: patientbilling, dental insurance verification, credentialing, accounting & bookkeeping, dental medical billing, and full schedule (scheduling
service).

Quality of Work:

Due to their brand promises and payment policy (tiered percentage of collections), eAssist success consultants are motivated to provide high quality work. This quality of work has been confirmed by over 150 five-star reviews across Google and Facebook.

Software Experience:

With a network of more than 1200 success consultants, eAssist is compatible with all administrative softwares: Dentrix, Eaglesoft, Dentimax, OpenDental, and the other 50+ dental softwares that exist.

Reporting & Transparency:

eAssist’s reporting system provides excellent transparency into provided services. eAssist success consultants send daily, weekly, and monthly reports via email detailing collections, production and more. Additionally, the eAssist Dashboard is an online portal where clients can view even more detailed information.

Awards:

eAssist has received many awards. Its most notable award is recognition in the Inc. 5000 as one of America’s Fastest-Growing Private Companies for five years in a row (2016 to 2020). Additionally, eAssist was recognized in the Inc. 500 (2016, 2017), Utah Business Fastest 50 (2018, 2019), Great Place to Work (2020), and Fortune Best Workplaces (2020).

Support:

1. Do they provide:
   • Phone support? YES
   • Email support? YES
   • Online chat support? YES
   • Blog or other resources? YES
2. What are their regular hours for support? 7 a.m. – 7 p.m.
3. What is their response time to support emails/questions? Withinan hour
4. Are there any indicators on review site or message boards that
   quality or speed or support are issues for this company?No