Overview

Dental Support Specialties was founded 13 years ago by Mary Beth. Since
its founding, Dental Support Specialties has grown to support 100+
practices across the U.S. and Canada and offers a variety of add-on
services.

Service Fees:

All services are billed hourly with rates ranging from $38 – $42 an
hour.

Partnerships:

Dental Support Specialties currently has no partnerships.

Services Offered:

Dental Support Specialties offers dental insurance billing, eligibility,
and verification; phone scheduling and support; accounts receivables
recovery; and customizable projects.

Quality of Work:

According to their reviews, Dental Support Specialties account managers
are known to provide fairly high quality work for a wide variety of
office administrative tasks. However, due to the low number of reviews,
level of quality is difficult to confirm.

Software Experience:

Dental Support Specialties is compatible with all administrative
softwares: Dentrix, Eaglesoft, Dentimax, OpenDental, and the other 50+
dental softwares that exist.

Reporting & Transparency:

Dental Support Specialties’ reporting system consists of a proprietary
web portal that tracks, reports, and serves as a HIPAA-compliant
communication hub with all clients.

Awards:

Dental Support Specialties’ founder, Mary Beth, was named one of the
industry leaders in the Top 25 Women in Dentistry for 2017.

Support:

1. Do they provide:
   • Phone support? YES
   • Email support? NO
   • Online chat support? YES
   • Blog or other resources? YES
2. What are their regular hours for support? 8 a.m. – 7 p.m.
3. What is their response time to support emails/questions? Within
   an hour
4. Are there any indicators on review site or message boards that
   quality or speed or support are issues for this company?
   Yes, one Google review mentions customer support being an issue.