Dental Claim Support Review
- Excellent support team and quick to respond
- Seamless integration with all softwares
- Transparency via daily reporting system
- Impressive customer service in regards to response time and answering questions
Overall Ranking
4.5/5
Affordability
4.7/5
Ease of Use
4.9/5
Support
4.9/5
Overview
Dental Claim Support was founded 9 years ago in Savannah, GA. Since its
founding, Dental Claims Support has grown to provide services to over
100 practices and offers two add-on services.
Service Fees:
Fees vary depending on the amount of collections per month.
- Small (under $40,000): $1,300/month
- Medium (between $40,000 and $100,000): 3.5%/month
- Large (between $100,000 and $150,000): 3%/month
- Enterprise (between $150,000 and $200,000): 2.5%/month
- Corporate (over $200,000): 2%/month
Partnerships:
Dental Claim Support works with a handful of companies to offer
discounts if your office is partnered with them.
Services Offered:
Dental Claim Support offers dental billing in addition to two add-on
services: credentialling and consulting.
Quality of Work:
Due to their payment policy (tiered percentage of collections), Dental
Claim Support account managers are motivated to provide high quality
work. Most of Dental Claim Support’s reviews attest to this quality of
work, but a few negative reviews have mentioned quality issues.
Software Experience:
With a large network of account managers, Dental Claim Support is
compatible with all administrative softwares: Dentrix, Eaglesoft,
Dentimax, OpenDental, and the other 50+ dental softwares that exist.
Reporting & Transparency:
Dental Claim Support sends your office a daily report via email
detailing how much was posted in insurance, patients who have a balance
after their claim has paid, and patients who need to be contacted by
your office.
Awards:
Dental Claim Support has received recognition in the 2020 Inc. 5000 as
one of America’s Fastest-Growing Private Companies, as well as the
University of Georgia Alumni Association’s Bulldog 100 in 2020 & 2021,
which recognizes the fastest-growing businesses owned by UGA alumni.
Support:
- Do they provide:
- Phone support? YES
- Email support? YES
- Online chat support? YES
- Blog or other resources? YES
- What are their regular hours for support? 8 a.m. – 5 p.m.
- What is their response time to support emails/questions? Within
an hour - Are there any indicators on review site or message boards that
quality or speed or support are issues for this company?
Yes, one Google review mentions quality and support issues.
Final Word
Time, energy, and profit are the biggest motivators in the dental
space. If you have inefficient and outdated billing practices, you
will benefit by researching remote billing services. Our detailed
review profiles allow you to compare services side by side, so you can
choose the company that best fits your office’s needs.
If you’re unable to outsource, you may be missing out on the type of
efficient account processing that modern dental practices require to
remain profitable. A personal billing service allows you to tailor
your remote team for the results you want to see, along with the
accountability and collaboration levels you require.