Overview

Dental Claim Support was founded 9 years ago in Savannah, GA. Since its
founding, Dental Claims Support has grown to provide services to over
100 practices and offers two add-on services.

Service Fees:

Fees vary depending on the amount of collections per month.

• Small (under $40,000): $1,300/month
• Medium (between $40,000 and $100,000): 3.5%/month
• Large (between $100,000 and $150,000): 3%/month
• Enterprise (between $150,000 and $200,000): 2.5%/month
• Corporate (over $200,000): 2%/month

Partnerships:

Dental Claim Support works with a handful of companies to offer
discounts if your office is partnered with them.

Services Offered:

Dental Claim Support offers dental billing in addition to two add-on
services: credentialling and consulting.

Quality of Work:

Due to their payment policy (tiered percentage of collections), Dental
Claim Support account managers are motivated to provide high quality
work. Most of Dental Claim Support’s reviews attest to this quality of
work, but a few negative reviews have mentioned quality issues.

Software Experience:

With a large network of account managers, Dental Claim Support is
compatible with all administrative softwares: Dentrix, Eaglesoft,
Dentimax, OpenDental, and the other 50+ dental softwares that exist.

Reporting & Transparency:

Dental Claim Support sends your office a daily report via email
detailing how much was posted in insurance, patients who have a balance
after their claim has paid, and patients who need to be contacted by
your office.

Awards:

Dental Claim Support has received recognition in the 2020 Inc. 5000 as
one of America’s Fastest-Growing Private Companies, as well as the
University of Georgia Alumni Association’s Bulldog 100 in 2020 & 2021,
which recognizes the fastest-growing businesses owned by UGA alumni.

Support:

1. Do they provide:
   • Phone support? YES
   • Email support? YES
   • Online chat support? YES
   • Blog or other resources? YES
2. What are their regular hours for support? 8 a.m. – 5 p.m.
3. What is their response time to support emails/questions? Within
   an hour
4. Are there any indicators on review site or message boards that
   quality or speed or support are issues for this company?
   Yes, one Google review mentions quality and support issues.